This Refund and Cancellation Policy outlines the guidelines, cancellation thresholds, and replacement procedures for all custom manufactured stickers and labels purchased from Stikara.
1. Cancellation Policy (Before Production)
If you need to cancel or change your custom order, you must contact us immediately via WhatsApp or email. Cancellation requests are processed based on production status:
- Prior to Design Proof Approval: If you cancel before giving written approval ("OK") of your digital print proof, we will cancel the order. Approval depends on any prep work or digital processing costs already incurred.
- After Design Proof Approval: Once you explicitly approve the digital proof and your order enters production, the manufacturing process begins immediately. Cancellations, design changes, or quantity adjustments are not possible, and payments cannot be refunded.
2. Custom Products Return Exceptions
All stickers, decals, and packaging labels are fully customized and manufactured to your unique design specifications and dimensions. Consequently, custom printed products are not eligible for returns, exchanges, or refunds due to customer change of mind or subjective design preferences.
3. Non-Refundable Wording Scenarios
We are committed to industrial printing standards. However, refunds, reprints, or replacements are not applicable for customer-approved design errors, including but not limited to:
- Spelling, grammatical, layout, or font errors approved by you in the digital mockup proof.
- Incorrect dimensions, measurements, shape cutlines, or quantities confirmed by you.
- Incorrect phone numbers, email addresses, websites, or QR code links provided by you.
- Low-resolution or blurry print outcomes where you approved production despite our quality resolution warning.
4. Print Variation Tolerances
Minor variations are standard in commercial custom printing and do not constitute manufacturing defects:
- Color Calibration: Reasonable screen-to-print color shifts (RGB to CMYK translation) are not considered defects.
- Finish and Cutting Tolerances: Minor shifts in contour cuts or lamination finishes within reasonable custom-production tolerances are not considered defects.
5. Damaged or Defective Items
We take pride in our print accuracy. If your order arrives with physical damage, manufacturing errors, or spelling mistakes made entirely on our end:
- Reporting Period: You must report the issue within 48 hours of parcel delivery.
- Evidence Required: Customers should provide the order/reference details and clear photographs of the product and packaging and, where available, a video showing the issue.
6. Verification and Resolution
Once we receive your claim and verify the printing error or transit damage, we will review the case and communicate the resolution directly. Depending on the defect severity, resolutions may include:
- A free reprint and express replacement of the damaged/defective items.
- A partial refund or store credit corresponding to the affected units.
- Another mutually agreed-upon resolution.
Approved refunds will be processed directly via UPI or bank transfer. The exact timeline for refunds to appear in your account depends on standard banking channels.